Shipping Costs
| Zone | Shipping Method | Cost |
|---|---|---|
| Germany | Standard | Free for orders over €55, otherwise €5.99 |
| Germany | Express | €9.99 |
| Austria & EU | Standard International | €13.99 |
| Other Countries | Standard International | €19.99 |
Any customs duties or local taxes must be borne by the recipient. Final shipping costs will be displayed at checkout.
Delivery Times
Once your order is received, it typically takes 1–3 days for processing at the warehouse. From the shipping confirmation email onwards:
- Germany and other European countries: 1–4 days
- Other countries: 7–10 days
If you have not received shipping information after 10 days, please contact us at service@aktion24.com.
Returns
You have 14 days after receiving the goods to cancel your order. Details can be found in our cancellation policy.
Please pack the products securely and send your return to:
EP EURO POOL GmbH c/o Secret Brands
Akazienweg 1a
99195 Riethnordhausen